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The release of the iPhone on June 29, 2007 marked the advent of the mobile-dominated post-PC era in IT, which accelerated in 2010 after the introduction of the iPad. In the next few years, this mobile-centric model will further increase, with smartphones and tablets expecting to triple from 2012 to 2015. Users will see a new era of increasingly context-aware, multichannel user experiences and soft ...

The environment in which modern organizations operate is undergoing a major paradigm shift fuelled by the pervasiveness of ICT and the increasing popularity of social computing. An ever-growing number of organizations are adopting a model of social business, making active use of social media to communicate and engage with key stakeholders. The new social business mindset is redefining many aspects ...