Many Governments today recognise that to deliver effective public policy they need to enhance citizen and community involvement in the policy making process. Unfortunately, many citizens and communities feel that policy development is a process that they do not understand and have little control over.Policy making can be seen by many as an elitist process, taking place only amongst government and the more influential members of society. Current information, resources and tools may seem too focused on one issue, or be dry and difficult to understand. The resulting sense of detachment from policy making can often lead to wider citizen and community disillusionment with the democratic process itself. This increasing disengagement has been recently highlighted by the low levels of turnout in the 2009 European Elections.Puzzled by Policy aims to end this detachment and disillusionment by providing all citizens – regardless of their literacy skills or subject matter knowledge – a unique platform/portal to learn about policy at the EU level and find out what particular policies mean to them on the national level so they can contribute to policy drafting and impact assessments. Equally important, Puzzled by Policy will help decision makers at both the National and European level better understand the impact of their policies on constituents by feeding citizen reactions back to them.