Project in brief The processes for the improvement of governance are very varied due to the different territorial situations existing in the Mediterranean area. Nevertheless there is a common need across the region, namely that of encouraging citizens participation in public affairs and making them part of local development. The application of new technologies to these processes is fundamental, as it allows the quality of life of citizens to be improved through information which is open and available to all. This in turn allows for equality of opportunity and non-discriminatory relationships between governments and citizens. With this in mind, OPENWIND aims to promote new models of government on both sides of the Mediterranean in order to guarantee citizens participation and integration in public decisionmaking through the use of new technologies. Specific objectives • To exchange experiences on the implementation process of telematic services for citizens in the Mediterranean area • To provide a better quality of public services through ICTs • To encourage the use of e-Government for citizens as a means of communication between citizens and government Expected Results: • Common model, methods and techniques for e-Governance and Open Government developed • Training and capacity building in e-Governance and Open Government dedicated to over 350 staff of concerned institutions • At least 6 electronic services created including telematic tax services, university e-learning and e-administration services, e-government platform, etc. • Closer relationship between governments and the population with 20% increase in citizens participation in telematic procedures and 10% increase in procedures or requests made by citizens