Itself the title of the project "One minute may save a Life" shows the importance of this project. The rationale of developing this project arises from the actuality of this European problem. The argues that support this problem are found in a series of documents and statistics of European Commission, as well as of the countries of partners involved in the project. Based on the partners’ motivation and experience, this project aims to create a training course for improving the knowledge and competences of 112 dispatchers. From the needs analyses, the target group (112 dispatchers) is the first-pylon in entire chain of saving human lives. The project’s objectives are: - the development and implementation of innovative practices in 112 dispatching services - obtaining basic competences in field of emergency services and several transversal competences in IT, communication in a foreign language, and of team working - the increase of 112 dispatching services’ efficiency - the development of 112 dispatchers’ abilities to listen, intervene and analyze the conversation with the caller to identity false 112calls - the improvement of 112 dispatchers’ capacity to optimize the analysis of nature of the calls, for effectively directing and transmitting the emergency calls to the intervention team - the improvement of inter-institutional cooperation of the involved actors: caller-112 dispatcher-intervention team (physician, fireman; mountain rescuer). For the achievement of these objectives the project foreseen the following outcomes: - development of a training course - designed for psychological support of 112 dispatchers; the training course will point out: psychology, security and risk; psycho-traumatology; communication with 112 caller; psychological profile of the caller; psychological aspects of emergency call taking; common psychological problems of 112 dispatchers; psychological intervention methods and technics; - development of supporting mini-guide of good practices - which will collect, summarize and outline: psychological issues and needs of 112 dispatchers; currently available best practices in different EU member countries and common psychological problems of 112 dispatchers; most adequate measures taken in other several EU member countries; psychological support intervention methods/ technics for 112 dispatchers; specific recommendations to the stakeholders; - development of an online e-learning tool (e-learning platform) - will have purpose to ensure the possibility to the dispatchers, recue services staff to use training materials, assess knowledge. All these intellectual outputs have a potential of transferability in other institutions connected with the theme of the project, and sustainability. A clear result of the project will be a number of 95 trained 112 dispatchers, who will have improved competences and abilities to manage critical emergency situations with the purpose of saving human lives. In addition, at the completion of the project, the staff of the partners involved in the project will have the opportunity to exchange experience, knowledge and good practices.