Valkeakoski Lifelong Learning Centre operates in the Southern Pirkanmaa area in Finland. In a short period of time, the centre has gone from a local, centralised organisation to a strongly regional educational institution. The heavy expansion of the lifelong learning centre puts the staff into a new situation, with new competence needs, especially relating to change management. This project, entitled "Change management, facilitation and conflict management in a lifelong learning centre" will train six employees of the Valkeakoski Lifelong Learning Centre. They will participate in three in-service training courses under the topics of 1)clear leadership, 2) facilitiation and 3) conflict management. The courses are based on interaction, so we will send two participants to each course, so that they will be able to reflect on the course and its outcomes with their own colleagues already during the training activity. The courses will be arranged during the 2014-2015 academic year. After the courses, the participants will train the entire staff of the lifelong learning centre to use and apply the outcomes. After the training, the goal is that Valkeakoski Lifelong Learning Centre will possess a tool kit for change management, which will facilitate good interaction in a changing environment. The participants' professional competence will increase, and all of them will gain new tools to facilitate change management and information transfer in a changed operating environment. The organisation will gain new tools and innovative practices on a large scale, when the participating staff disseminates their newly acquired expertise to the entire staff of the lifelong learning centre. The staff of the lifelong learning centre will have better leadership skills, conflict management skills and facilitation skills. The new approaches will also manifest themselves as improved customer feedback and fewer conflict situations in the future.