The project addressed the problem of poor availability of accredited contextualised vocational training materials for owner-managers in the EHB sector across the EU. The project adapted an accredited Level 2 NVQ-equivalent customer care / retail skills programme that had been developed, tested, and proven in the field, and enhanced and translated it for the French and Italian EHB sectors. French and Italian business skills trainers were trained to deliver the programme. The materials were also made available as on-line e-learning content, but the target groups had a strong preference for class-based learning.Project partners: Salon Strategies (UK), the Ethnic Hair & Beauty association (UK), Cosmedis (France), Hairy Taj (France), and Gli Annelli Mancanti (Italy).