The goal of this project is to build the customers into the energy system through ICT's, allowing them to develop or enhance their relationship not only with the utility, but also with the environment, as saving energy is saving CO2 emissions.. This would be achieved by piloting in several social housing buildings the interaction between smart devices and the users to create, in a first approach, awareness around their energy consumption and therefore a change in their energy-use patterns.This energy ICT-based management service pilot pretends to be a first real and direct relationship between promoters and social housing consumers. Furthermore, for utilities, it could be the seed that would evolve towards new business models based on dynamic pricing and flexible tariffs that could partially avoid the use of the energy in the most expensive periods, resulting in flatter power demand loads and indirectly in a reduction of energy consumption. This would have to be offered (real case scenario) under a wider portfolio of services for the customer. i.e. Security services (i.e. on/off of the lighting systems when on holidays), programming capacity of their HVAC systems, scheduling of different loads (washing machines, dish-washers, pool pumps, etc.), Maintenance support from manufactures, and a endless list of opportunities.Thus, this kind of projects is a means of showing and demonstrating, not only the advantages that a consumer can be provided with at home, but also the potential that the promoter can benefit from this profile changing. Not to mention the environmental benefits all in all by reducing peak demand and energy consumption that incur unavoidably in a CO2 reduction. This would leverage the Regulatory Authorities to take action in order to promote these services for the climate change benefit.