E-voice intended to enhance the interest and the engagement of European citizens in general political issues within a representative democracy. The project developed, tested and advocated the multi-media dialogue approach: the combination of the strengths of the 'old' media (newspapers, radio, television, (mobile) telephone, libraries, etc.) and the 'new' ones (internet, e-mail, electronic chat-rooms and forums, sms, mms, etc.) in all phases of the policy cycle. Achievements: The e-voice project has developed the multi-media dialogue approach, including an extensive inventory and thus successfully presented a number of tangible and measurable ‘lighthouse projects’, applying the multi-media dialogue approach in various lighthouse projects, including the extensive user-manual. For instance, the pilot project in Zwaagwesteinde, the Netherlands has succeeded in creating realistic conditions in making democracy work on youngsters own their terms and conditions. The lighthouse project was recognised at a meeting of the Council of Europe in Strasbourg in 2007, where the project was presented. In this framework, the e-voice project partners at Uddevalla (SE) and Bremen (DE) developed and implemented large document handling systems to enable citizens to access the system via the internet. The Municipality of Groningen (NL) was very successful with the award-winning eLoket with 25 eServices with transactions and 325,000 visitors and 170,000 transactions per year. In Leiedal (BE) three multi-channel and multi-level product catalogues were set up and a single contact point was established.