The project brings together leading experts in the fields of design and urban integration, transport operation and business, with local and regional authorities and end-users organizations, which represent the economic, demographic and territorial diversity of Europe.The project starts by analysing the best and bad practices developed from current urban interchanges. Apart from the state of the practice, the case study approach includes surveys to identify the travellers’ priorities in transfer trips. All these will feed the development of an integrated model and a comprehensive set of methodological guidelines to obtain the maximum efficiency by upgrading existing urban interchanges or by building new ones. City-HUB aims to make them more accessible to all users. The approach is integrated, covering the different aspects of an urban interchange in order to increase the use of public transport, improve the efficiency and propose a new business model.The integrated model will be validated through a set of European case studies selected as demonstrators. The model and methodological guidelines will be fully exploited through a European transferability exercise and dissemination initiatives to target groups throughout Europe.