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Feedback mechanisms Across the Lifecycle for Customer-driven Optimization of iNnovative product-service design (FALCON)
Date du début: 1 janv. 2015, Date de fin: 31 déc. 2017,
The undergoing transformation in our current socio-economic models, led by the advent of emerging technologies, has changed the relation of customers to products and services. Customers play no longer a passive role in the product and service development process as they express their product and service experiences and opinions through several channels such as discussion forums, blogs, chat, idea ...
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