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 TERMINÉ 

BIg Speech data analytics for cONtact centres (BISON)

Date du début: 1 janv. 2015, Date de fin: 31 déc. 2017,

Contact centers (CC) are an important business for Europe: 35,000 contact centers generate 3.2 Million jobs (~1% of Europe’s active population). A typical CC produces a wealth of multilingual spoken data that is nowadays mined by humans (CC agents and supervisors) or by rudimentary technical means.BISON consortium plans to bring significant innovations in three areas: (1) basic speech data mining ...
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 TERMINÉ 
The ehcoBUTLER Idea:Nowadays, it is a fact that Europe is ageing. A common characteristic of elders is the frequent occurrence of either physical or mild cognitive impairments. This situation brings new challenges in how to improve the independence and quality of life of elderly people and promote their good health in different ways. The ehcoBUTLER project addresses this challenge by developing an ...
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