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Supporting Public Service Innovation using Design in European Regions (SPIDER)
Date du début: 31 déc. 2012, Date de fin: 29 juin 2015,
SPIDER aims to deliver innovation in public services by putting citizens at the heart of the development process using service design. Service design is above all a problem-solving process that places the user at the centre of the methodology. By engaging both service users and service providers in developing and testing solutions. the new services are citizen-focused. desirable to use and inclusi ...
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