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The environment in which modern organizations operate is undergoing a major paradigm shift fuelled by the pervasiveness of ICT and the increasing popularity of social computing. An ever-growing number of organizations are adopting a model of social business, making active use of social media to communicate and engage with key stakeholders. The new social business mindset is redefining many aspects ...

Small European companies compete on their know-how and hence have to use knowledge to their advantage. They are constrained by the scarcity of their resources such as land, labor, and capital, thus they must do more with less. As a result, knowledge housed in European SMEs, must be leveraged so that goals can be achieved in an effective and efficient manner. However, knowledge management programs ...