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Information technologies are regarded as key drivers of innovation in SMEs. However, many SMEs, particularly in the production sector, still have difficulties in utilizing these new technologies efficiently in order to foster process and product innovation. This is partly due to the fact that many SMEs dont use IT Service Management and waste many (financial and personal) resources in running basi ...

E-skills are crucial to boost competitiveness, productivity and innovation of small and medium-sized enterprises (SME). In Europe there has been the need to ensure that knowledge, skills and competences of IT managers and IT practitioners meet the highest global standards. Since the 1980s larger companies started to use IT service management (ITSM) methods to run their IT departments effectively a ...