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The regulatory changes which led to the liberalization of the EU Postal Market and increased competition in the provision of high-quality and diversified mail, parcel and financial services have led postal operators: a) to adapt to a customer-oriented model aiming at providing positive customer experience and attaining high quality of service. b) to focus on the development of human resources, by ...

...ess of the risks and threats to which the small and medium sized enterprises (SMEs) are exposed, and of poor operational resilience and business continuity. The project partners emcra GmbH (Germany), Tournis Consulting (Greece), the Cyprus Project Management Society, T-SOFT (Czech Republic), the Regional Association of Craftmanship of the Italian region of South Tyrol (Landesverbands der Handwerke ...