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Social services are often delivered at the local level, as local institutions are thought of being in position of having more specific knowledge of local conditions and, therefore, can respond more directly to local needs. According to EU, for such a response, social services must be comprehensive and personalised, conceived and delivered in an integrated manner. This integration involves not only ...

Community friendly planning : The project has responded to a need for greater dialogue between planners and local residents to ensure more appropriate planning policies. IT tools have been developed and networks set up to give citizens more direct input into the planning process. This project started in 2002 and lasted 36 months.