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...ture research - questionnaires, interviews) - Co-elaboration process with volunteer teams - Focus Groups - Development of training curricula based on partners skills specialised in training (KEKELTA, INOSALUS, UNIVERSITY OF BORDEAUX)- Evaluation all along the project lifecycle - an evaluation committee will be put in place - Dissemination and communication strategy - a communication committee will ...

The regulatory changes which led to the liberalization of the EU Postal Market and increased competition in the provision of high-quality and diversified mail, parcel and financial services have led postal operators: a) to adapt to a customer-oriented model aiming at providing positive customer experience and attaining high quality of service. b) to focus on the development of human resources, by ...